UPDATE: In a further email to customers, GAME has told customers the “vast majority of orders will be delivered tomorrow [November 19] with outstanding orders being delivered on Friday.”
Clearly the company realises it has spooked many of those expecting their machines to land on doorsteps on release date.
Original story continues below…
UK retailer GAME is warning some PS5 pre-order customers they may not receive their console on the November 19 release date, due to logistical issues.
GAME has emailed some gamers, including a couple on the Trusted Reviews team whose deliveries are being fulfilled by the courier firm Yodel, may not receive the consoles on tomorrow’s launch date.
The retailer says it has been informed by Yodel that not all deliveries will make it due to “capacity issues in their delivery network.” Unfortunately, tracking information may not update until Friday November 20.
The email informs recipients: “You will receive tracking information later today to the email address that you placed your order with and can click through the link to see the status of your order. Please continue to check your email Inbox and Junk/Spam folders for delivery updates directly from Yodel.”
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Other members of the Trusted Reviews team are receiving their consoles via DHL and have not received the email. GAME says these circumstances are beyond its control and says it turned to a number of couriers in order to endure deliveries arrive on time.
The company apologised for the delay, but said it had held up its end has packed up all pre-order consoles ready for the off. It’ll be disappointing for many gamers going to sleep tonight hoping to receive their console on launch day. Hopefully they’ll arrive on Friday to facilitate a full weekend’s gaming.
If you’re yet to grab a PS5 pre-order, several retailers will be offering new stocks tomorrow. Amazon UK has confirmed it will have limited supplies available. BT and EE has also confirmed a promotion for customers that will enable users who’ve been unable to track down supplies thus far.
Are you hoping to grab a PS5 tomorrow? Let us know @trustedreviews on Twitter.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
